{"id":752,"date":"2022-12-22T11:50:20","date_gmt":"2022-12-22T11:50:20","guid":{"rendered":"https:\/\/iporanga.sp.gov.br\/site3\/?page_id=752"},"modified":"2023-12-11T16:44:33","modified_gmt":"2023-12-11T16:44:33","slug":"carta-de-servicos-aos-usuarios","status":"publish","type":"page","link":"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios\/","title":{"rendered":"Carta de Servi\u00e7os aos Usu\u00e1rios"},"content":{"rendered":"<p>Com o objetivo de informar o cidad\u00e3o dos servi\u00e7os prestados pela Prefeitura Municipal de Iporanga, a Carta de Servi\u00e7os ao Usu\u00e1rio descreve os servi\u00e7os oferecidos, as formas de acesso e os compromissos e padr\u00f5es de qualidade de atendimento ao p\u00fablico.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios-smads\/\">SECRETARIA MUNICIPAL DE ASSIST\u00caNCIA E DESENVOLVIMENTO SOCIAL<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios-educacao\/\">SECRETARIA MUNICIPAL DE EDUCA\u00c7\u00c3O<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios-saude\/\">SECRETARIA MUNICIPAL DE SA\u00daDE<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios-setor-de-tributos\/\">SETOR DE TRIBUTOS<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios-agricultura\/\">DEPARTAMENTO DE AGRICULTURA<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-aos-usuarios-meio-ambiente\/\">DEPARTAMENTO DE MEIO AMBIENTE<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/iporanga.sp.gov.br\/site3\/carta-de-servicos-ao-usuario-fundo-social-de-solidariedade\/\"><strong>FUNDO SOCIAL DE SOLIDARIEDADE<\/strong><\/a><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Artigo 7 da Lei n\u00ba 13.460 de 26 de Junho de 2017<\/strong><\/p>\n<p style=\"font-weight: 400;\">Disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos da administra\u00e7\u00e3o p\u00fablica.<\/p>\n<p style=\"font-weight: 400;\"><strong>Art. 7\u00ba<\/strong>\u00a0Os \u00f3rg\u00e3os e entidades abrangidos por esta Lei divulgar\u00e3o Carta de Servi\u00e7os ao Usu\u00e1rio.<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong> 1\u00ba<\/strong>A Carta de Servi\u00e7os ao Usu\u00e1rio tem por objetivo informar o usu\u00e1rio sobre os servi\u00e7os prestados pelo \u00f3rg\u00e3o ou entidade, as formas de acesso a esses servi\u00e7os e seus compromissos e padr\u00f5es de qualidade de atendimento ao p\u00fablico.<\/li>\n<li style=\"font-weight: 400;\"><strong> 2\u00ba<\/strong>A Carta de Servi\u00e7os ao Usu\u00e1rio dever\u00e1 trazer informa\u00e7\u00f5es claras e precisas em rela\u00e7\u00e3o a cada um dos servi\u00e7os prestados, apresentando, no m\u00ednimo, informa\u00e7\u00f5es relacionadas a:<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>I<\/strong>\u00a0&#8211; servi\u00e7os oferecidos;<\/p>\n<p style=\"font-weight: 400;\"><strong>II<\/strong>\u00a0&#8211; requisitos, documentos, formas e informa\u00e7\u00f5es necess\u00e1rias para acessar o servi\u00e7o;<\/p>\n<p style=\"font-weight: 400;\"><strong>III<\/strong>\u00a0&#8211; principais etapas para processamento do servi\u00e7o;<\/p>\n<p style=\"font-weight: 400;\"><strong>IV<\/strong>\u00a0&#8211; previs\u00e3o do prazo m\u00e1ximo para a presta\u00e7\u00e3o do servi\u00e7o;<\/p>\n<p style=\"font-weight: 400;\"><strong>V<\/strong>\u00a0&#8211; forma de presta\u00e7\u00e3o do servi\u00e7o; e<strong>\u00a0<\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>VI<\/strong>\u00a0&#8211; locais e formas para o usu\u00e1rio apresentar eventual manifesta\u00e7\u00e3o sobre a presta\u00e7\u00e3o do servi\u00e7o.\u00a0&#8220;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Com o objetivo de informar o cidad\u00e3o dos servi\u00e7os prestados pela Prefeitura Municipal de Iporanga, a Carta de Servi\u00e7os ao Usu\u00e1rio descreve os servi\u00e7os oferecidos, as formas de acesso e os compromissos e padr\u00f5es de qualidade de atendimento ao p\u00fablico. SECRETARIA MUNICIPAL DE ASSIST\u00caNCIA E DESENVOLVIMENTO SOCIAL SECRETARIA MUNICIPAL DE EDUCA\u00c7\u00c3O SECRETARIA MUNICIPAL DE SA\u00daDE [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-752","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Carta de Servi\u00e7os aos Usu\u00e1rios - Iporanga<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Carta de Servi\u00e7os aos Usu\u00e1rios - Iporanga\" \/>\n<meta property=\"og:description\" content=\"Com o objetivo de informar o cidad\u00e3o dos servi\u00e7os prestados pela Prefeitura Municipal de Iporanga, a Carta de Servi\u00e7os ao Usu\u00e1rio descreve os servi\u00e7os oferecidos, as formas de acesso e os compromissos e padr\u00f5es de qualidade de atendimento ao p\u00fablico. 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